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SEMINARS
IN BT PACIFIC LES SEMINAR THEATRE
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Tuesday
7th July 10:00am
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LUCENT
Technologies – CentreVuâ Advocate
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Fisher
& Paykel
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Steve Shaw
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0800 LUCENT
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steven.shaw@fp.co.nz
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LUCENT TECHNOLOGIES – come and
hear it! Lucent's new CentreVuâ Advocate represents a
breakthrough in recognising that the moment in time at which
an agent becomes available is the most powerful moment for
decision making. Each time an agent becomes available, the
CentreVu Advocate Breakthrough Solution considers what that
agent should do next.
As the types of services provided
by a call centre and the skills needed become more complex
and diverse (multilingual needs, service in any media - Internet,
fax, or video, premium tiers of service), knowing what to
do with an available agent cannot and should not be decided
by the shouting match that can go on in current call routing
methodologies.
In short, a CentreVu Advocate
Breakthrough Call Centre brings the agent to the call -
not to just any call, but to the call pre-determined to bring
the greatest value in executing the overall business strategy
- At That Moment!
CentreVuâ Advocate applies
powerful predictors against all events in the call centre
to detect oncoming problems with agent resources against the
needs of the caller before they happen.
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Tuesday
7th July 11:00am
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| The
Ericsson Cordless Mobility Solution |
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ERICSSON
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Faye McLennan
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(09) 355 5552
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faye.mclennan@ericsson.co.nz
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The Ericsson solution for business
cordless telephony allows you to communicate fully throughout
your place of work using small, lightweight pocket phones
as though you were carrying your desk phone around with you,
with all its PBX functionality. The cordless business telephony
solution can be added to most existing phone systems.
Imagine what cordless communication
could mean for your business. No more missed calls. No more
frustrating searches for staff on the move. No more scribbled
notes on your desk. No more lists of people to call back later.
By being able to make and receive calls anywhere in your place
of work, you'll always be in touch with your colleagues, customers
and suppliers. You and your staff become more available, more
responsive and more productive.
Who it's for: Business and Corporate
Market
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Tuesday
7th July 1:00 pm
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CALL
CENTRES - The hard questions.
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CLEAR
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Barry
Everett |
09
912 4391 |
everett@clear.co.nz
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| Speaker
- Laura Johnson Title - Director Call Centres Company - Applied
Voice Technology, Washington USA Duration - 45 minutes Description:
The tough questions about call centres are: Do I need one? How
do I choose it? What return on investment will I get? CLEAR
Communications and Laura Johnson from US based call centre solutions
specialist Applied Voice Technology give the answers and present
the world's first complete Windows NT-based call centre management
system. |
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Tuesday
7th July 2:00pm
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xDSL
hits New Zealand – ultra highspeed internet access on copper
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Multinet
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Daniel
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(09)
520 2522 |
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The family of xDSL (Digital Subscriber
Line) technologies including ADSL, RADSL and SDSL, offer the
low cost, high speed dedicated internet access over existing
copper wire.
More than just a buzzword, xDSL
technologies are being implemented now in a national rollout
to offer clients truly affordable dedicated internet access.
Find out about the cost savings
and increases in bandwidth available with xDSL technology
from New Zealand's pioneers in xDSL implementation - Multinet
Ltd and LLoyd Communications.
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Tuesday
7th July 3:00pm
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NEC
introduces NEAX 7400 IMX (Integrated multi-media exchange)
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NEC
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George Charalambakis
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(09) 356 8490
(04) 471 5843
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georgec@necneax.co.nz
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NEC introduces NEAX 7400 IMX
(Integrated Multimedia eXchange), offering three information
eXchange platforms in a single integrated system
NEC today launches the revolutionary
NEAX 7400 IMX (Integrated Multimedia eXchange) and has again
changed the face of communications systems. The IMX is the
first NEC PBX to combine three communication and information
exchange platforms into a single system. With the NEAX 7400
IMX, businesses will be able to address a broad spectrum of
communications needs, integrate other business technologies
into a cohesive internal network and converge voice networking
into corporate enterprise wide area networks.
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Wednesday
8th July 10:00am
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Video
Conferencing and the Courts – You be the Judge
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B&H
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John
Bowen |
(09)3771259
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jbowen@bandh.co.nz
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| Case Study:
By video conference linkup with Justice Department in Australia,
this seminar will debate and discuss the pros and cons of video
conference technology in the court system. A show case of video
conference application. |
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Wednesday
8th July 11:00am
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The
Ericsson Cordless Mobility Solution
|
|
ERICSSON
|
Faye
McLennan |
(09)
355 5552 |
faye.mclennan@ericsson.co.nz
|
|
The Ericsson solution for business
cordless telephony allows you to communicate fully throughout
your place of work using small, lightweight pocket phones
as though you were carrying your desk phone around with you,
with all its PBX functionality. The cordless business telephony
solution can be added to most existing phone systems.
Imagine what cordless communication
could mean for your business. No more missed calls. No more
frustrating searches for staff on the move. No more scribbled
notes on your desk. No more lists of people to call back later.
By being able to make and receive calls anywhere in your place
of work, you'll always be in touch with your colleagues, customers
and suppliers. You and your staff become more available, more
responsive and more productive.
Who it's for: Business and Corporate
Market
|
|
Wednesday
8th
July 1:00 pm
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CALL
CENTRES - The hard questions.
|
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CLEAR
|
Barry
Everett |
09
912 4391 |
everett@clear.co.nz
|
|
Speaker - Laura Johnson Title
- Director Call Centres Company - Applied Voice Technology,
Washington USA Duration - 45 minutes Description: The tough
questions about call centres are: Do I need one? How do I
choose it? What return on investment will I get? CLEAR Communications
and Laura Johnson from US based call centre solutions specialist
Applied Voice Technology give the answers and present the
world's first complete Windows NT-based call centre management
system.
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