|
Tuesday
7th July 10.00am
|
|
Microsoft Office 97 and FrontPage
98: Pumping life into a "Dead Web"
|
|
Microsoft
|
Bridget Reeves
|
(09) 3575806
|
bridgetr@microsoft.com
|
|
Pump life into a "Dead Web" by
using Office as an intranet client. Thanks to Web technologies
built into Office 97 we can use tools that we are already
familiar with to place content onto and manage an intranet
site.
Who it's for: People responsible
for managing/developing a company intranet and people who
want to publish to a corporate intranet. This presentation
will focus on the Business Value of Office 97 and will not
be a technical presentation.
|
|
Tuesday
7th July 10.30am
|
|
Video Conference with Auckland Institute
of Technology
|
|
AIT
|
John Reynolds
|
09 307 9999 ext 7020
|
john.reynolds@ait.ac.nz
|
|
John Reynolds will be highlighting
the savings in time, energy and efficiency that can be made
by using videoconferencing. Travelling nationally or internationally
for a meeting, conference, presentation or demonstration is
costly and time consuming. Videoconferencing is the next best
thing to being there. As well as enabling people to electronically
"meet", visuals, graphics, video clips and 3D items can be
presented during the videoconference. All this is available
at the new Akoranga Videoconference Centre, AIT Northcote,
North Shore City. Custom designed to meet the needs of the
business community, the Akoranga Videoconference Centre is
close to the northern motorway, has easy parking, full technical
backup and seven days a week operation to accommodate international
time zones.
|
|
Tuesday
7th July 11.00am
|
|
FISHER & PAYKEL - Affordable
CTI for small to medium businesses
|
|
Fisher & Paykel
|
Steve Shaw
|
0800 LUCENT
|
steven.shaw@fp.co.nz
|
|
Affordable CTI for small to medium
businesses. An application suite pre-customised for sales
centres, directory management, callbacks and intelligent routing.
|
|
Tuesday
7th July 2:00pm
|
|
Eyretel –
Call Centre agent control & evaluation
|
|
Eyretel
|
Wayne Hardy
|
+61 2 9223 7988
|
wayneh@eyretel.com.au
|
|
Quality control and evaluation
of agents in a call centre environment using call recording.
The presentation discusses the
history of Eyretel and the evolution of the voice recorder.
Benefits of digital voice recording to the finance industry,
emergency, and security services are discussed. We look at
agent monitoring and performance evaluation in a call centre.
Call filtering, scoring, and feedback are discussed, along
with training implications. We then focus on the additional
benefits of Computer Telephony Integration, and look at integration
with the PABX.
|
|
Tuesday
7th July 3:00pm
|
|
BT Inmarsat & Global Mobile
service provider - Rocom
|
|
Rocom
|
David Thorpe
|
09 307 3307
|
|
|
Rocom will look at INMARSAT satellites
services and the role
of BT and its service providers
in this arena. ROCOM will also present an
overview of satellite services
that utilise the BT Inmarsat station in
Auckland, and focus in particular
on the BT MOBIQ service which is a low
cost Global mobile satellite
service for Land and maritime mobile
applications serving voice, fax
and datacommunications.
This presentation brought to
TUANZ by BT Pacific Land EarthStation in cooperation with
BT INMARSAT SERVICE PROVIDER - ROCOM.
|
|
Tuesday
7th July 4.00pm
|
|
AMTEL
- ViewMail for Microsoft Messaging
|
|
Amtel
|
Frazer Parkinson
|
(09)486 9000 ext 840
|
fparkinson@amtel.co.nz
|
|
ViewMail for Microsoft Messaging
- Unifying Voice, fax and Email
ViewMail for Microsoft Messaging
suits companies wishing to add flexibility and simplicity
to their current messaging systems. In the past, voice, fax
and email were delivered separately. Voicemail messages could
only be accessed sequentially on the telephone. By integrating
email, voicemail and fax into a single unified messaging system,
the user is able to manage their internal and external communication
simply and effectively from a single application, increasing
productivity and saving both time and money. Whether the company
has 4 users or 4000, ViewMail for Microsoft Messaging extends
the power of Exchange and Outlook, and makes messaging simple.
|
|
Wednesday
8th July 10.00am
|
|
Microsoft Office 97 and FrontPage
98: Pumping life into a "Dead Web"
|
|
Microsoft
|
Bridget Reeves
|
(09) 3575806
|
bridgetr@microsoft.com
|
|
Pump life into a "Dead Web" by
using Office as an intranet client. Thanks to Web technologies
built into Office 97 we can use tools that we are already
familiar with to place content onto and manage an intranet
site.
Who it's for: People responsible
for managing/developing a company intranet and people who
want to publish to a corporate intranet. This presentation
will focus on the Business Value of Office 97 and will not
be a technical presentation.
|
|
Wednesday
8th July 10.30am
|
|
Video Conference with Auckland Institute
of Technology
|
|
AIT
|
John Reynolds
|
09 307 9999 ext 7020
|
john.reynolds@ait.ac.nz
|
|
John Reynolds will be highlighting
the savings in time, energy and efficiency that can be made
by using videoconferencing. Travelling nationally or internationally
for a meeting, conference, presentation or demonstration is
costly and time consuming. Videoconferencing is the next best
thing to being there. As well as enabling people to electronically
"meet", visuals, graphics, video clips and 3D items can be
presented during the videoconference. All this is available
at the new Akoranga Videoconference Centre, AIT Northcote,
North Shore City. Custom designed to meet the needs of the
business community, the Akoranga Videoconference Centre is
close to the northern motorway, has easy parking, full technical
backup and seven days a week operation to accommodate international
time zones.
|
|
Wednesday
8th July 11.00am
|
|
FISHER & PAYKEL - Affordable
CTI for small to medium businesses
|
|
Fisher & Paykel
|
Steve Shaw
|
0800 LUCENT
|
steven.shaw@fp.co.nz
|
|
Affordable CTI for small to medium
businesses. An application suite pre-customised for sales
centres, directory management, callbacks and intelligent routing.
|
|
Wednesday
8th July 2:00pm
|
|
Eyretel –
Call Centre agent control & evaluation
|
|
Eyretel
|
Wayne Hardy
|
+61 2 9223 7988
|
wayneh@eyretel.com.au
|
|
Quality control and evaluation
of agents in a call centre environment using call recording.
The presentation discusses the
history of Eyretel and the evolution of the voice recorder.
Benefits of digital voice recording to the finance industry,
emergency, and security services are discussed. We look at
agent monitoring and performance evaluation in a call centre.
Call filtering, scoring, and feedback are discussed, along
with training implications. We then focus on the additional
benefits of Computer Telephony Integration, and look at integration
with the PABX.
|
|
Wednesday
8th July 3:00pm
|
|
BT Inmarsat & Global Mobile
service provider - Rocom
|
|
Rocom
|
David Thorpe
|
09 307 3307
|
|
|
Rocom will look at INMARSAT satellites
services and the role of
BT and its service providers in this arena. ROCOM will also
present an overview of
satellite services that utilise the BT Inmarsat station in
Auckland, and focus in
particular on the BT MOBIQ service which is a low cost
Global mobile satellite service for Land and maritime mobile
applications serving voice,
fax and datacommunications.
This presentation brought to
TUANZ by BT Pacific Land EarthStation in cooperation with
BT INMARSAT SERVICE PROVIDER - ROCOM.
|
